We’ve been getting a lot of e-mails about users having trouble using the cloud – search results are extremely slow, or nonexistent. We believe the lag in search results had to do with SousChef’s recipe cloud being overloaded during the final days that the MacHeist bundle was on sale. The rapid increase in users means that our recipe cloud is growing by leaps and bounds – the cloud has grown to over 40,000 recipes, which is amazing! But such swift growth led to some serious delays.
We’re pleased to report that we did a lot of performance work on the cloud over the past several nights, and things should be greatly improved. That being said, if you’re still not receiving any results from the cloud, keep reading. Licenses were being generated through MacHeist at such a fast pace that we’ve discovered that some were not correctly added to the cloud, which is why some users may still not see search results since your license key is used to verify your access to the cloud. We’ve since created all of the missing accounts. If you are one of the people who are experiencing this issue, simply double check that your license key is entered correctly and then clear your username from the General pane of SousChef’s preferences by clicking “Edit Username…”, deleting the existing username and clicking “OK”. You may then enter a new username or use the same one by clicking “Edit Username…” again.
We’re sorry for the inconvenience, if you continue to have trouble please don’t hesitate to contact our support team.
